1. Where is Koral Klauset based?

Our atelier is located in Dhaka, Bangladesh, where all our handcrafted pieces are brought to life.

2. What are your business hours?

Our client service team is available online from 10:00 AM to 7:00 PM (BST), Sunday to Thursday. Atelier visits are by appointment only.

3. Do you ship worldwide?

Yes, we are proud to offer worldwide shipping to bring our creations to clients across the globe.

4. What is the estimated delivery time?

Ready-to-Wear: Domestic orders typically arrive within 3-5 business days, while international shipping takes 7-14 business days.
Bespoke & Made-to-Order: Production and delivery timelines are discussed during your personal consultation.

5. Are there shipping charges?

Yes, shipping fees are calculated at checkout based on the destination and package weight. Please note that for international orders, the recipient is responsible for any customs duties or import taxes.

6. How far in advance should I place a bespoke order?

For bespoke bridal and couture, we recommend beginning the process at least 3-6 months in advance to allow ample time for design, fittings, and artisanship.

7. Do you offer custom designs?

Absolutely. Bespoke creation is the heart of our brand. Contact us to schedule a consultation and begin designing your one-of-a-kind piece.

8. How do I care for my Koral Klauset garment?

Due to the delicate nature of our handcrafted textiles and embellishments, we recommend professional dry cleaning only. Specific care instructions will be provided with your garment.

9. What are your payment options?

We accept all major credit/debit cards, mobile banking (for domestic orders), and secure international bank transfers.

10. What if my product arrives damaged?

In the rare event that a product arrives damaged, please contact our client service team within 48 hours of delivery with photographs of the issue, and we will arrange a solution.

11. Do you accept returns?

Ready-to-Wear: We accept returns within 7 days of receipt for unworn items with all original tags attached.
Bespoke & Custom Orders: As these pieces are made exclusively for you, they are considered final sale and cannot be returned.

12. When can I expect a refund?

Once a return is approved and received by us, refunds are processed within 10 to 15 business days.

Still have questions? We're here to help.

📞 Helpline: +880 1967-686877

📧 Client Care: care@koralklauset.com