Order Processing Time

• Ready-to-Wear: Dispatched within 1-3 business days.
• Made-to-Order & Bespoke: Timelines are established during the consultation process.

Estimated Shipping Timeframes

• Domestic (within Bangladesh): 3-5 business days.
• International Shipping: 7-14 business days (may vary based on destination and customs).

Shipping Costs & Duties

Shipping costs are calculated at checkout based on your location and order weight. For international clients, please be aware that you are responsible for any customs duties, taxes, or import fees levied by your country.

Return Policy

• We offer a 7-day return policy for all full-priced, ready-to-wear items. Garments must be returned in their original, unworn condition with all tags attached.
• All bespoke, made-to-order, customized, and sale items are considered final sale and are not eligible for return or exchange.
• To initiate a return, please contact our client care team.

Refunds

Approved refunds are processed to the original payment method within 10-15 business days of us receiving and inspecting the returned item.